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Time Management Solutions
 
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Frequently Asked Questions
General Information
 
How do I place an order online?
It's easy to order from Amano. If this is your first time purchasing from our store, just follow these three easy steps: 1. Browse catalog. 2. Add item to your shopping cart. 3. Complete checkout process. You will need to provide your e-mail address and create a password to register as a customer. The next time you shop with us, you won't be required to input this information again. Your information will be stored for future orders.
 
How can I pay for my on-line order?
We accept Visa, MasterCard, American Express and Discover. When checking out, you will be prompted to enter your credit card number for payment.
 
Is it safe to use my credit card?
We guarantee every transaction you make at Amano Cincinnati, Inc. is 100% secured. If unauthorized charges have been made on your credit card while shopping with us, Amano will take full responsibility. No charges will be billed to you.
 
How can I track my order?
You can view the status of your orders by simply clicking on "My account" at the bottom and top of every page. You can also make changes to any order that has not been shipped.
 
How will I know if Amano received my order?
An email confirmation will be sent to you directly after your order has been received and processed in our system. The email will include an order summary and order # for your records.
 
How will I know if an item is in-stock?
During the checkout process, the status of your order will appear as "in stock/not in stock/on backorder" for each item you order.
 
What if I want to pay by check?
We will accept checks for parts and accessories orders ONLY. Simply download, complete, and mail the Parts Order Form with a check in the full amount.
 
What if I want to order by phone?
Simply download the Parts Order Form with credit card information.
 
Shipping and Returns
 
What shipping options are available?
Amano ships via UPS only. Shipping methods include overnight, 2-day, 3-day and (standard) ground. Restrictions exists for shipment to Hawaii and Alaska
 
What if I forget my UPS Tracking Number?
Tracking number for each order placed is available in your registered account. You can click on "my account" at the bottom of each page. After you login, you will be able to access your order status including the tracking number.
 
How quickly are orders processed and shipped?
All in-stock items ordered on-line by 12:00 noon (Eastern), Monday through Friday (excluding holidays), will be processed the same business day. Orders received after 12:00 noon on business days and orders received on weekends and holidays will be processed the following business day. Orders placed on-line can only be shipped within the United States (contiguous 48 states). If you require delivery to another location, please contact a local dealer or call Amano at 800-367-6649 for more information. We will make every effort to confirm actual shipping with you via e-mail. However, we cannot be held responsible for loss or non-delivery for any reason, including the confirmation e-mail(s).
 
How can I estimate the shipping cost?
Shipping costs are calculated based upon selected service within the Continental United States only. We do not ship to Puerto Rico and Mexico. Shipping options are also available for Alaska and Hawaii with some restrictions.
 
What is your return policy?
To return an Amano time clock or terminal, you must first obtain a Return Authorization (RMA) by contacting Amano within 30 days of product purchase. You may be required to furnish proof of purchase in the form of an original order number or invoice copy. Software and special-order products are not eligible for return. Returned items must be complete, with all original accessories, cables, attachments, manuals, badges, etc. If possible, use the original box for shipping. A 15% restocking fee may apply to returned products.
 
TS-3000i TimeSync Web Clock
 
Do I have to connect my TS-3000i TimeSync Web Clock directly to a computer?
No. The TS-3000i TimeSync Web Clocks are connected directly to a network Ethernet connection. They are never connected physically to your computer.
 
Will the TS-3000i work with a dial-up internet connection?
No. The TS-3000i requires a high speed (broadband) internet connection.
 
Do I have to create a configuration profile to setup my TS-3000i Web Clock?
No. Your TS-3000i comes with a default configuration profile. However, in order to customize your TS-3000i Web Clock to your requirements, you must first create a unique configuration profile to provide some basic information, like a user name, password, email address, time servers, etc.
 
Do I have to provide an e-mail address to setup my clock configuration profile?
Yes, but only if you want e-mail notification.
When setting up your TS-3000i clock configuration profile for e-mail notification, you are asked for a from and a to e-mail addresses. This enables the TS-3000i Web Clock to automatically direct alerts to these destination addresses, if you choose to enable them.
 
Do I have to create a new configuration profile each time I get another TS-3000i Unit?
No. One configuration file is all that is needed for multiple clocks. The shared configuration file can be copied to multiple TS-3000i clocks using the utility that came with the clock CD.
 
Do I have to connect the TS-3000i directly to my computer to configure it?
No. A direct connection is not needed between the computer and the TS-3000i for configuration. Configuration is completed using the TS-3000i Web page via a browser, see www.amano.com/time for additional support.
 
Do I need to have my TS-3000i connected to the internet at all times?
Yes, if you are using an external NIST NTP Time Server.
The TS-3000i normally works by regularly requesting and receiving time validation from one of the 18 default NIST NTP Time Servers via the internet. This requires the TS-3000i to be connected to the internet at all times. However, if this is not possible, you can configure the TS-3000i to validate time by connecting to an internal Time Server (see Time Sync Time Servers).

No, if you lose Internet [time server] connection, the TS-3000i will maintain the time for up to 24 hours before notification of time sync validation. Also, if a schedule should occur during the Internet connection failure, time sync validation failure will occur.
 
If I lose my internet connection, will I lose my time data on the clock display?
No. As long as you retain AC power and/or have the FPR option, the TS-3000i will remain fully operational with time data displayed on the clock. However, if the Internet connection is lost for greater than 24 hours you will be notified on the clock display of time synchronization failure. The display is updated at regular intervals (depending on the schedule selected) and maintains its time data until a new time validation is performed. If the TS-3000i loses its connection to the internet, the data will be updated again when the connection is restored.
 
How long does the built-in coin battery last in my TS-3000i Unit?
Estimated built-in coin battery life for an average TS-3000i Web Clock is 5 years.
 
How often does the time get validated and updated on my TS-3000i clock?
A minimum of once every 24 hours, with a maximum of 12 times per day, or once every 2 hours.
 
Will e-mail alerts work if my internet connection is interrupted?
Yes. The TS-3000i only needs to have a connection to the network to produce e-mail alerts.
 
If the power goes out, will my TS-3000i Web Clock still receive updates?
As long as the internet connection is live and you have the FPR option, the time validation updates will continue.
 
If the power goes out, and my TS-3000i Web Clock does not have the FPR and/or PoE options will I lose my clock configuration and/or transaction reports?
No. All clock configuration and transaction reports are always stored in flash memory.
 
If the power goes out, and my TS-3000i Web Clock does not have the PoE and/or FPR option will I lose Time and Date?
No. The rolling calendar in the clock is maintained for up to 1 year by a built-in coin battery.
 
If the power goes out, and my TS-3000i Web Clock has the FPR option will I still be able to print?
Yes. The Full Power Reserve (FPR) battery pack fully charged can provide up to 400 print cycles and/or 6 hours of completely operational running time.
 
How will the TS-3000i affect the speed of my internet connection?
The TS-3000i uses very small network data packets and should have no noticeable effect on your internet connection.
 
Do I need a special router?
No. You don't need a special router. The TS-3000i simply needs to be connected to your local area network by using the Cat5 network cable included with your TS-3000i TimeSync Web Clock. The TS-3000i Units communicate through your local area network.
 
Do I need a special router for PoE support?
Yes. You will need a PoE-Enabled multi-service router for PoE support. The TS-3000i with the PoE option simply needs to be connected to your local area network by using the network cable included with your TS-3000i TimeSync Web Clock to receive all the operational power it needs.
 
Does ATVS Enterprise Software work with the TS-3000i?

The ATVS Enterprise software will function the same way with the TS-3000i as it does with the Amano PIX-3000xN and PIX-3000xNT clocks. The TS-3000i can be auto discovered using Zeroconf, while the PIX-3000xNT will still utilize the Lantronix utility for discovery. The following diagram illustrates the TS- 3000i functionality with ATVS.
Figure-1: ATVS Enterprise Software & TS-3000i
  When using ATVS Enterprise software with the TS-3000i clocks, software will take over control of the following functions at the      clock so they will not be setup within the clock;
   Time server setup. As soon as software syncs the TS-3000i, the Sync Type on the Time Sync Settings screen will      automatically be changed to ATVS Software Sync.
   Time synchronization schedules (same schedules run on all clocks as the software is the master). The schedules in the      TS-3000i will not be used because the software is now the master for all time synchronization.
   All reporting (transactions, devices, schedules, and status). Software provides a master database.
   SNMP Trap setup for enhanced network monitoring.
   E-mail notification.
     However, the following functions will still need to be setup at the clock if you do not want to just use the default settings:
   User Settings - log in name and password.
   Clock Settings - LCD display, and network settings for discovery.
   Clock Information - clock name and description. The clock name will be imported when the clock is added to the software.
   Print General Settings - all general print settings need to be defined.
   Print Lines 1 & 2 - Each clock could have its own print setup if desired, or just ignore and use default.
   DNS Server Settings - need to be modified if default settings are not acceptable.

The main reason to use ATVS Enterprise Software in conjunction with the TS-3000i Automatic TimeSync Web Clock is to generate centralized reports and connection to the TS-3000i. If the end user wishes not to load software on their server, then the TS-3000i Utility CD can be used to generate transaction log data only for the clocks.
 
Traditional Time Clocks
 
How do I get a copy of the operations manual for my time clock?
Most manuals are available in a PDF format and can be downloaded free of charge by visiting the product page for the specific time clock you are using.
 
How do I obtain time change instruction for my time clock?
Daylight Saving Time programming instructions are available in a PDF format and can be downloaded by visiting each individual product page.
 
How do I find a dealer in my area?
To find out if Amano has a dealer in your region, click on the dealer locator at the top of each page. Upon entering your zip code and product type, a list of dealers in your surrounding area will be provided.
 
How can I get a replacement key?
A replacement key can be purchased from our Online Store by selecting the "Time Supplies & Accessories" option on the left menu bar of the time solutions product catalog. You can also email our Distribution Center at dc@amano.com. NOTE: Be sure to include your time clock model number and serial number.
 
How do I order replacement parts?
Most commonly used replacement parts can be purchased from our online store by selecting the "Time Supplies & Accessories" option on the left menu bar of the time solutions product catalog. If you cannot find the part listed please contact our Distribution Center at dc@amano.com. NOTE: Be sure to include your time clock model number and serial number.
 
What is the standard warranty on time clocks?
The standard warranty on a time clock is a period of 1 year from date of original purchase from Amano or from an Authorized Amano Reseller. The conditions of the warranty and the extent of the responsibility of Amano under the warranty are specified in the Product User Guide. The link to the warranty information is at the bottom of each page. You can also purchase an extended warranty by contacting the authorized dealer who sold you the clock or by contacting our Customer Service Dept at 800-253-9836.
 
  
 
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