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Customer Support - Amano provides efficient, reliable customer service and technical support. Our dedicated experts are available to assist you in making the optimal choice for your business.
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| Customer Support |
| 1-800-253-9836 |
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Time Management Solutions provides efficient, reliable customer service and technical support.
Our dedicated experts are available to assist you in making the optimal choice for your business.
Amano employs a multi-tier support escalation process to ensure the right staff is assigned immediately to address and resolve issues based
on industry, market and other criteria. The right resources are leveraged immediately to resolve any issue, regardless of the degree of complexity
or amount of work required.
Clients can access Amano's dedicated Customer Support staff by telephone, internet, or fax. Amano has the latest call management software solutions
to accurately track and manage all support calls.
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Hours Operations
Monday through Friday (excluding holidays) between the hours of 8:00am - 5:00pm (Eastern). If you have purchased Amano products
from an authorized dealer, please contact their customer support staff first for product assistance.
Click here to view details for products.
Off-Hours Support
All inquiries related to product, order and technical support, please contact customersupport@amano.com.
Are you a new customer? Sign up for technical support assistance.
If you have questions or comments about our website, contact timewebassistance@amano.com.
Operation Manuals
Download a manual from shopping tools section of our website. If you prefer a printed manual,
please fill out the
request form or call our customer support staff at 1-800-253-9836.
FAQ's
Need more assistance? Click here for FAQ's
Return Policy
If you would like to return an Amano time clock or terminal, please obtain a Return Authorization (RMA) form by contacting Amano Customer
Support within 30 days of product purchase. Proof of purchase in the form of an original order number or invoice copy will be required
to return merchandise. Software and special order products are not eligible for return. Returned items must be complete with all original
accessories, cables, attachments, manuals, badges, etc. If possible, please use the original box for shipping. A 15% restocking fee may apply
to returned products.
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