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Frequently Asked Questions
TS-3000i TimeSync Web Clock
Do I have to connect my TS-3000i TimeSync Web Clock directly to a computer?
No. The TS-3000i TimeSync Web Clocks are connected directly to a network Ethernet connection. They are never connected physically to your computer.
Will the TS-3000i work with a dial-up internet connection?
No. The TS-3000i requires a high speed (broadband) internet connection.
Do I have to create a configuration profile to setup my TS-3000i Web Clock?
No. Your TS-3000i comes with a default configuration profile. However, in order to customize your TS-3000i Web Clock to your requirements, you must first create a unique configuration profile to provide some basic information, like a user name, password, email address, time servers, etc.
Do I have to provide an e-mail address to setup my clock configuration profile?
Yes, but only if you want e-mail notification.
When setting up your TS-3000i clock configuration profile for e-mail notification, you are asked for a from and a to e-mail addresses. This enables the TS-3000i Web Clock to automatically direct alerts to these destination addresses, if you choose to enable them.
Do I have to create a new configuration profile each time I get another TS-3000i Unit?
No. One configuration file is all that is needed for multiple clocks. The shared configuration file can be copied to multiple TS-3000i clocks using the utility that came with the clock CD.
Do I have to connect the TS-3000i directly to my computer to configure it?
No. A direct connection is not needed between the computer and the TS-3000i for configuration. Configuration is completed using the TS-3000i Web page via a browser, see for additional support.
Do I need to have my TS-3000i connected to the internet at all times?
Yes, if you are using an external NIST NTP Time Server.
The TS-3000i normally works by regularly requesting and receiving time validation from one of the 18 default NIST NTP Time Servers via the internet. This requires the TS-3000i to be connected to the internet at all times. However, if this is not possible, you can configure the TS-3000i to validate time by connecting to an internal Time Server (see Time Sync Time Servers).

No, if you lose Internet [time server] connection, the TS-3000i will maintain the time for up to 24 hours before notification of time sync validation. Also, if a schedule should occur during the Internet connection failure, time sync validation failure will occur.
If I lose my internet connection, will I lose my time data on the clock display?
No. As long as you retain AC power and/or have the FPR option, the TS-3000i will remain fully operational with time data displayed on the clock. However, if the Internet connection is lost for greater than 24 hours you will be notified on the clock display of time synchronization failure. The display is updated at regular intervals (depending on the schedule selected) and maintains its time data until a new time validation is performed. If the TS-3000i loses its connection to the internet, the data will be updated again when the connection is restored.
How long does the built-in coin battery last in my TS-3000i Unit?
Estimated built-in coin battery life for an average TS-3000i Web Clock is 5 years.
How often does the time get validated and updated on my TS-3000i clock?
A minimum of once every 24 hours, with a maximum of 12 times per day, or once every 2 hours.
Will e-mail alerts work if my internet connection is interrupted?
Yes. The TS-3000i only needs to have a connection to the network to produce e-mail alerts.
If the power goes out, will my TS-3000i Web Clock still receive updates?
As long as the internet connection is live and you have the FPR option, the time validation updates will continue.
If the power goes out, and my TS-3000i Web Clock does not have the FPR and/or PoE options will I lose my clock configuration and/or transaction reports?
No. All clock configuration and transaction reports are always stored in flash memory.
If the power goes out, and my TS-3000i Web Clock does not have the PoE and/or FPR option will I lose Time and Date?
No. The rolling calendar in the clock is maintained for up to 1 year by a built-in coin battery.
If the power goes out, and my TS-3000i Web Clock has the FPR option will I still be able to print?
Yes. The Full Power Reserve (FPR) battery pack fully charged can provide up to 400 print cycles and/or 6 hours of completely operational running time.
How will the TS-3000i affect the speed of my internet connection?
The TS-3000i uses very small network data packets and should have no noticeable effect on your internet connection.
Do I need a special router?
No. You don't need a special router. The TS-3000i simply needs to be connected to your local area network by using the Cat5 network cable included with your TS-3000i TimeSync Web Clock. The TS-3000i Units communicate through your local area network.
Do I need a special router for PoE support?
Yes. You will need a PoE-Enabled multi-service router for PoE support. The TS-3000i with the PoE option simply needs to be connected to your local area network by using the network cable included with your TS-3000i TimeSync Web Clock to receive all the operational power it needs.
Does ATVS Enterprise Software work with the TS-3000i?

The ATVS Enterprise software will function the same way with the TS-3000i as it does with the Amano PIX-3000xN and PIX-3000xNT clocks. The TS-3000i can be auto discovered using Zeroconf, while the PIX-3000xNT will still utilize the Lantronix utility for discovery. The following diagram illustrates the TS- 3000i functionality with ATVS.
Figure-1: ATVS Enterprise Software & TS-3000i
  When using ATVS Enterprise software with the TS-3000i clocks, software will take over control of the following functions at the      clock so they will not be setup within the clock;
   Time server setup. As soon as software syncs the TS-3000i, the Sync Type on the Time Sync Settings screen will      automatically be changed to ATVS Software Sync.
   Time synchronization schedules (same schedules run on all clocks as the software is the master). The schedules in the      TS-3000i will not be used because the software is now the master for all time synchronization.
   All reporting (transactions, devices, schedules, and status). Software provides a master database.
   SNMP Trap setup for enhanced network monitoring.
   E-mail notification.
     However, the following functions will still need to be setup at the clock if you do not want to just use the default settings:
   User Settings - log in name and password.
   Clock Settings - LCD display, and network settings for discovery.
   Clock Information - clock name and description. The clock name will be imported when the clock is added to the software.
   Print General Settings - all general print settings need to be defined.
   Print Lines 1 & 2 - Each clock could have its own print setup if desired, or just ignore and use default.
   DNS Server Settings - need to be modified if default settings are not acceptable.

The main reason to use ATVS Enterprise Software in conjunction with the TS-3000i Automatic TimeSync Web Clock is to generate centralized reports and connection to the TS-3000i. If the end user wishes not to load software on their server, then the TS-3000i Utility CD can be used to generate transaction log data only for the clocks.
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