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JHM Institutions
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| The Gateway |
| Salt Lake City, UT |
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| Problem: |
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- Accommodate many of the 1.4 million visitors to the 2002 Winter Olympics.
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- Remain viable to accomodate mixed use parking patrons from retail, office and residential facilities.
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- Develop a layout that is at once simple and parking patron intuitive.
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- Improve service and support and information management.
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- Track revenues and audit expenditues, and manage system information from a central location.
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- Develop a flexible system to allow alternate entrance/exit options.
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| Solution: |
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| Amano Cincinnati, Inc. AGP Series Parking Systems |
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| No better example of unique and individual parking requirements
exists than those of the The Gateway retail/entertainment center in Salt Lake City, Utah. |
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| The Gateway design challenge had to include facilities flexible enough to accommodate many
of the 1.4 million visitors that would crowd the area during the five-week Olympiad, but also maintain its viability long
after, accommodating shoppers and diners, residents and visitors, and employees of the many businesses in The Gateway. |
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| "No easy feat," notes Tracy James, General Manager of The Gateway, "but very achievable and
dependent upon reliable equipment, facilities management software, signage and a layout designed for smooth, easy - flexible -
traffic flow. "The Gateway is an impressive downtown SLC 40-acre entertainment/retail "urban village" developed by
The Boyer Company, one of the largest developers of commercial real estate in the Intermountain West. It is built upon a former
rail yard and is a hub of Salt Lake City life.
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| The Gateway contains over 400,000 square feet of office space, 500 residential units, a future hotel
and various cultural facilities including the renovated Union Pacific Train Station, a Planetarium and Children's Museum, and
over 600,000 square feet comprised of 90 class 'A' retail shops and restaurants.
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| Scott Bennett, Senior Manager, APCOA/Standard Parking Co., operator for The Gateway parking operation
says, "These facilities are laid out to make it simple, if not intuitive, for visitors here to park here. The key is easy parking
and a smooth flow of traffic in and out of the facility."
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| There are two garages, "Winter" and "Summer," named after the two seasonal Olympics divisions, dividing
2,300 spaces. (One surface lot, just north of the Gateway, handles some overflow - about 470 spaces.) Garage levels are color-coded
and named after appropriate Olympic venues, i.e., skiing, swimming, etc., to help people remember and locate their vehicles quickly.
Visitors can take a color-coded card from card holders located at elevator and stairwell sites that match the signage of the level
where they park.
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| There are 20 lanes: At the north surface lot, there is one dedicated in, one dedicated out, and one
reversible; at one entrance of the Winter garage, there are four entrance lanes (capability of being three exit lanes and a
reversible lane); and three lanes at the other Winter Garage plaza (two entrance, one exit which can be reversible - and one which
was an exit but is unused at present). Across the street, there are four lanes for the Summer garage: one dedicated entrance, two
dedicated exits and a reversible, one dedicated entrance and one dedicated exit at 100 South, and further down (at the 200 South -
the street address), visitors find two entrance and two exit lanes, none reversible.
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| Equipment selection was a critical. They chose Amano AGP Series equipment including 13 validators,
13 fee computers, 15 ticket dispensers, 13 lag time readers, and a host of fee signs, printers, displays and card scanners. For
facility management software, they chose McGann Software Systems.
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| The Gateway's biggest challenge came during a 17-day period at the onset of the Olympics. Because of
the nature of the games they anticipated people arriving gradually, but departing all at once.
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| For the short term, the Gateway opted for a "pre-pay" lag time card system using an Amano ticket card
system in conjunction with attendants to collect fees from each parking patron. The patron would use a pre-paid card to open the
gate later. The Gateway verified loop count with the card count for revenue control.
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| Customer reaction has been extremely positive...the facility is often called the "nicest parking garage
in the city."
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| SPECIFICATIONS |
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