Amano product service and support is available Monday through Friday (excluding holidays) between the hours of 8:00am and 5:00pm (Eastern).
If you have purchased your goods thru one of our authorized dealer, please contact them first for product support.
Operations Manuals
You can also obtain a FREE electronic copy of the time clocks operations manual by visiting each product page using the left menu bar.
You can also purchase a hard copy of the manual by visiting our supplies and accessories online store.
Return Policy
In order to return an Amano time clock or terminal, you must first obtain a Return Authorization (RMA)
by contacting Amano within 30 days of product purchase. You may be required to furnish proof of purchase in the form of an
original order number or invoice copy. Software and special-order products are not eligible for return. Returned items must
be complete, with all original accessories, cables, attachments, manuals, badges, etc. If possible, use the original box for
shipping. A 15% restocking fee may apply to returned products.
Off hours support
All inquiries related to product, order and technical support, please contact customersupport@amano.com.
If you have questions or comments about our website, contact webassistance@amano.com. Someone will get back to you in a timely manner.
Time & Attendance Terminals
Time Clocks/ATVS Software
TruTime
Time Guardian
Distribution Center
Hours:
9:00AM - 5:00PM (EST)
9:00AM - 5:00PM (EST)
9:00AM - 5:00PM (EST)
9:00AM - 5:00PM (EST)
9:00AM - 5:00PM (EST)
Phone:
1(800)896-7035
1(800)896-7035 (prompt #3) 1(973)403-6713
1(800)896-7035 (prompt #3)
1(888)243-1013 (prompt #2) 1(800)367-6649
1(800)213-4892
Fax:
1(973)226-7863
1(973)226-7863
1(973)226-7863
1(973)226-7863
1(800)213-4892
atvs@amano.com
ttsupport@amano.com
timeguardian@amano.com
dc@amano.com
Rates:
Rates vary based on model purchased. Call support for quote.
Call support for quote.
One year service contract: $99/year Per incident support:$50/incident Print and fill
out the form attached and fax it to (973)226-7863 (Support Activation Form)
Important:
Amano Time Support no longer supports TruTime Software older than version 4.5. Check
your software version number by clicking Help and About TruTime before contacting Amano Time Support.
